Online Counseling • eCounseling | FL

Video/Phone Counseling for Florida residents, college students & visitors

Call 203.522.6164 for more information

What do we do?

We provide professional counseling to residents, college students and visitors who are located in the state of Florida. Whether you are in the city of Miami, the beaches of Boca Raton or Sarasota or the inland areas of Lakeland, Orlando or Tallahassee, we can meet with you confidentially via an online platform.

What is Online Counseling?

Online counseling has many different names. Similarly,  it can be called ecounseling, video counseling or telemental health. Online counseling lets you to log into a website that is HIPAA compliant and encrypted to have a face to face counseling session with your counselor. Your counselor is licensed in the state of Florida.

Can I benefit from online counseling?

Online counseling/telehealth is for adults who are coping with life’s challenges. For example, anxiety, college related issues, or decision making. Further, we help people with depression (mild/moderate), health anxiety, and life transitions. In addition, perfectionism and self-esteem. Lastly, we help those with teacher-life stressors, work stressors and more.

Online Counseling, Telemental Health and eCounseling may be helpful for:

  • Busy Professionals (those who travel within the state and those who do not).
  • College Students.
  • People Living in Rural or Remote Areas.
  • People who cannot travel (disability, medical recovery, no transportation).
  • Consulting with a therapist who has a specific speciality.
  • Those who are concerned about being seen going to a counseling office.
  • People who need our expertise and cannot find a therapist in their area.

If you are in crisis and are unable to reach us, call 211 or 988 for a Mobile Crisis Unit. You may call your psychiatrist if you cannot reach us.  If you are having a clinical emergency, report to your nearest emergency room or call 911.

Our Counselor

Counseling sessions are with Lisa Taylor-Austin, NCC, LPC, LMHC, CFMHE, CFBA.  Read more here. First, Lisa is a Licensed Professional Counselor in Connecticut, a Licensed Mental Health Counselor Out-of-State Telehealth Provider in Florida and a Licensed Mental Health Counselor in New York.  She is also a Clinical Professional Counselor in Maine. Second, she is also a Board Certified National Certified Counselor. Further, Lisa is a Board Certified Forensic Mental Health Evaluator and Board Certified Forensic Behavioral Analyst. Lisa has been a counselor since 1988. She brings wisdom and experience to the counseling session. Lisa is certified in online counseling or telemental health by the Zur Institute and for the state of Florida. She is trained in EMDR, a modality which is helpful for treating trauma. She has a professional relationship with the National Board of Forensic Evaluators located in Ormond Beach, Florida. She is also a member of the Florida Gang Investigators Association in Florida.

Online Confidentiality

Online counseling sessions are held on an encrypted platform such as TherapyPortal, or Doxy.me, etc.  These are HIPAA compliant, encrypted and secure web platforms. These platforms can be used on a computer, smart phone, tablet or other device. All you need is a camera, microphone, and internet connection. Of importance,  Skype, Messenger video and other social media and are not HIPAA complaint and will never be used in counseling sessions.

Can I use Online Counseling?

Online counseling can be a great fit for the right client.  To use online counseling with us, we ask that you be:

  • Sitting in the state of the state of Florida (we are licensed in other states as well).
  • 18 years of age or older.
  • Have a valid driver’s license or photo ID.
  • Access to a device, wifi, headphones, microphone.
  • Internet experienced so that the technology will not cause frustration.
  • Location to sit for counseling sessions that is quiet, private and secure.

Online Counseling is not for everyone. It is a treatment modality that is evaluated for each individual client. The client’s diagnosis, level of functioning, treatment goals and comfort level with using a video-based platform are all considered. Online Counseling services can be ended when a client needs face to face counseling sessions to better help them. In summary, if we find that online counseling is not the most helpful for you, we will refer you to therapists in your area. You may then contact them directly to make an appointment.

Payment and Insurance

We are in network with major health plans such as: Aetna, Anthem, Blue Cross/Blue Shield, Cigna, Empire, Harvard Pilgrim, NY SHIP, Oscar, Optum, UMR, United HealthCare,  and more.  We are happy to explain how this works so give us call 203.522.6164

Find us on Sesame for a special out of pocket rate

Florida residents may find us on https://flhealthsource.gov/telehealth/

How do I start online counseling?

Email us or call us for more information. Once your paperwork is completed you will access our waiting room below.

Client Portal


You can also find us on the following services:


Certifications & Associations: